Privacy Policy

Last updated: November 2026

This policy explains how Porchswing Technology & Senior Services, LLC (“Porchswing,” “we,” “us”) collects, uses, and protects your information across our website, our technology services, and the PorchswingProtect app. We’ve written it in plain English on purpose. The short version: we collect only what we need to help you and protect your devices, we never sell your information, and you can always ask what we have on file. Our website does use advertising tools from Meta, which you can turn off in one tap (see your choices).

What we collect

When you contact us through the website: what you give us — your name, phone number, email address (if provided), and your message.

When you buy a subscription: your name, email, and billing details are handled by our payment processor, Stripe. We receive confirmation of your purchase and plan, your email, and limited billing information — we never see or store your full card number.

From the PorchswingProtect app on your computer: to provide protection, the app sends us check-ins that include the name you give the computer, its operating system and the app version, how long it has been running, the date and time of check-ins and scans, and the results of scans — such as whether a threat was found and basic details about anything moved to quarantine, or whether a remote-access tool was detected. A technician may also save a phone number so they can reach you, and any support messages you send through the app.

What stays on your computer: the actual contents of your files are scanned locally by the antivirus engine on your device. We do not upload or read your personal files — only the results and basic details described above are sent to us so a technician can help.

Web & Scam Safety on your computer: the app checks each website your computer looks up against lists of known dangerous sites, right there on your computer. It keeps a short list of the sites it blocked, also on your computer, so you can see what it stopped. Lookups that pass the check are answered by Cloudflare’s or Quad9’s security-filtering services instead of your internet provider’s. The app does not send us the websites you visit.

From the PorchswingProtect app on your iPhone or iPad: when you set it up and when you open it, the app sends us the kind of device it is (for example, “iPhone 15”), a short code that tells it apart from your other devices, and its software and app versions, so it shows up correctly on your plan and for your technician. It does not read your messages, photos, contacts, or browsing.

If your plan includes the Porchswing VPN and you turn it on: your internet connection (or, in scam-site blocking mode, just your website lookups) travels through our VPN server, which blocks known scam and malware sites before they load. We keep no record of the websites you visit: not the sites, not the lookups, not for any length of time. For each device on the VPN we keep only what we need to run it and to help when it isn’t working: the private address we gave the device, when it last connected, the internet address it last connected from, and how much data has passed through.

How we use it

We use your information to provide the Services: to respond to you, set up and run your protection, answer your support requests, process your subscription, and keep records of how we’ve helped you. We may also use it to send service messages (like renewal or security notices) and, if you opt in, occasional tips and offers — which you can unsubscribe from any time.

Cookies, analytics, and advertising on our website

Our website uses three outside tools that place cookies in your browser. None of them is used by the PorchswingProtect app or our technicians.

Google Analytics tells us how many people visit, which pages they read, and how they found us (for example, a search or an ad), so we know what’s helpful. We see totals, not who you are.

The Meta Pixel (from the company behind Facebook and Instagram) tells Meta which pages of our site you visit, and when you send us a message, sign up for our newsletter, or pay for a subscription or class — including what kind of purchase it was and the amount. It does not send what you type into our forms, such as your name, phone number, email, or message. Meta may connect this activity to your Facebook or Instagram account and use it to show you our ads, to find people like our customers, to tell us whether our ads worked, and for its own purposes as described in Meta’s privacy policy. Under California law, this counts as “sharing” personal information for advertising, and you can say no to it at any time — see your choices below.

Microsoft Clarity runs on one page only: the PorchswingProtect sign-up page our ads link to. It records how visitors use that page — how far they scroll, what they tap, and a replay of the visit — along with general details such as the type of device and browser and an approximate location. This helps us see where the page is confusing. Payment details are never recorded; you enter those on Stripe’s own page, not ours. Microsoft may also use this information for its own purposes, including advertising, as described in the Microsoft Privacy Statement. The same opt-out below turns it off.

Who we share it with

We share information only with the service providers we need to run the business, and only so they can do work for us:

• Stripe — processes payments and subscriptions.
• Resend — delivers our emails (such as your activation code and our monthly newsletter).
• Railway — securely hosts our app and database.
• DigitalOcean — hosts our VPN server.
• Google — measures visits to our website (Google Analytics).
• Meta — measures and shows our ads on Facebook and Instagram, using the website activity described above.
• Microsoft — shows us how visitors use our PorchswingProtect sign-up page (Microsoft Clarity).

We never sell your personal information. Apart from the website activity Meta and Microsoft receive through the tools described above, we don’t share it with anyone for their own marketing. Information from our services and the PorchswingProtect app is never shared for advertising. We only disclose information when required to deliver a service you asked for, or when the law requires it.

How long we keep it

We keep your information for as long as you’re a customer and as long as we need it to run the Services, meet legal and tax obligations, and resolve disputes. When we no longer need it, we delete it or remove the details that identify you. You can ask us to delete your information sooner (see your choices below).

How we protect it

We protect your information with reasonable security measures, including encrypted connections, access controls, and per-device keys so one computer can’t impersonate another. No system is perfectly secure, but we work to keep your information safe and to collect as little as we can.

Your choices and your California privacy rights

You can ask us what we have on file, get a copy, correct it, or have it deleted — just ask, and a real person will take care of it.

Because we’re based in California and serve California residents, you also have rights under the California Consumer Privacy Act (as amended by the CPRA), including the right to know what personal information we collect and how we use it, the right to access and delete it, the right to correct it, and the right not to be discriminated against for exercising these rights. To exercise any of these rights, contact us using the details below; we may need to verify who you are before we act, and you can use an authorized agent where the law allows.

Do not sell or share my personal information

We do not sell your personal information. We do “share” it, as California law defines that word, through two tools on our website. The Meta Pixel sends Meta your activity on our site (the pages you visit, and whether you contacted us, joined our newsletter, or made a purchase) so we can advertise on Facebook and Instagram. Microsoft Clarity records visits to our PorchswingProtect sign-up page, as described above. One opt-out turns off both. We do not knowingly sell or share the information of anyone under 16.

You can opt out right here. Your choice is saved in this browser, so if you use another computer or phone, or clear your browser’s data, tap the button again there. If your browser sends a Global Privacy Control signal, we treat it as an opt-out automatically. You can also call or email us and we’ll take care of it for you.

Children

The Services are for adults and are not directed to children under 13. We don’t knowingly collect information from children. If you believe a child gave us information, contact us and we’ll remove it.

Changes to this policy

If we update this policy, we’ll change the “Last updated” date above and, for significant changes, give reasonable notice.

Questions or requests

Call (916) 521-0065 or email Contact@PorchswingTech.com, and a real person will help — patiently, the way we explain everything else.